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Returns & exchange

At It’s Fantastic B.V. it is of course possible to exchange or return your order (provided your ordered product does not fall under a legal exception. This is possible within 14 days after receipt of your complete order. Preferably use the return form that you can download at the bottom of this page. We would like it if you also send an email to info@smartandheadshop.com if you want to exchange or return, so that we are already informed.

You can return the item to:
It’s Fantastic B.V.
Month end 13
6711AA Ede

Right of withdrawal
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including any shipping costs. If you make use of your right of withdrawal, the product with all accessories supplied and – if reasonably possible – in the original condition and packaging will be returned to It’s Fantastic B.V. be returned. To exercise this right, you can contact us at info@smartandheadshop.com. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order. You must also send a fully completed withdrawal form that can be downloaded at the bottom of this page.

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